Gold support adds
next business day onsite computer, server and network support to telephone, online and email support and
is open to any business from one to 200 computer users within London,
Surrey, Middlesex, Sussex, Berkshire and Hampshire. It also adds our Basic
Disaster Recovery package free of charge if you are taking out six or
more months support.
Our support service is there to keep your business computer network running
efficiently. It does not include the cost of replacing any equipment but we
will help you in the installation of new PCs, laptops. Printers,
multi-function printers, routers onto your networks.
levels of support include help with software issues, driver issues, printer
issues, installing email accounts on desktops, laptops, mobile phones and
pads, general email, network and Internet issues. With each level of
support we help you ensure your network is fully secure and protected against
hackers and implement a disaster recover plan.
Should a desktop
or laptop be so badly infected or corruoted the
only resolution is the total reinstallation of the operating system (Windows
7, 8, 8.1 or 10) we will reinstall this as part of yout support, reinstalling drivers and software and reconnect it to your network.
As this can take a couple of days we will collect and return you PC as
quickly as possible. Again should a servicable desktop/tower
PC develop a hardware fault we will repair it for you as part of your
support, charging you for parts only.
support incidents should be opened by telephone, email to email@example.com or by text to a
reserved mobile hotline. If you contact us by telephone, we will attempt to
resolve the issue immediately (subject to Technician availability). If
necessary we may need you to go into an online session with us to resolve the
Choose from MONTHLY support or get three months for the price of two and a half and go for QUARTERLY support. Get six months for the price of four, twelve months for the price of seven, twenty-four for the price of 12, and thirty-six for the price of 17.