Our IT support in Surrey and London
Last update 3 January 2024
We offer three levels of IT support covering Surrey and London – Silver, Gold and Platinum to suit every requirement and every budget. Although we say IT support jn London and Surrey, this only applies to Gold and Platinum support levels which are both onsite services.
Whether you are running a simple Dropbox or Google Drive system to simply host you data or a powerful AWS cloud system to host web applications and your files, we can help. We still have many clients using a local server or a NAS drive and all our packages provides the real essentials that every business needs – a fast resolution to 99% of problems by telephone or online and a local backup if your files are cloud based or a cloud based back if your data is held locally.
Silver support offers telephone, online, email, video support. We carry out a full review on your security systems to ensure there are no holes in your antivirus and antimalware protection and check your firewalls are set up correctly. This is available to any business in any part of the UK, indeed any part of the World so long as the staff are English speaking and they are using an English language version of Windows. International clients need to bear in mind that this service is available Monday to Fridays, 9am to 6pm UK time, and we are closed on UK bank holidays.
With every level of IT support, we discuss a recovery plan with you on how to deal with every eventuality should you experience a fire, burglary, failed server drive or loss of internet.
Gold support includes all the features included in Silver support, but adds next business day support. IT and Network support in Surrey and London is available from Monday to Friday between 8am to 6pm, excluding bank holidays..
Our ultimate service IT and Network support in Surrey and London is Platinum support. This includes all the features and Gold support and adds:
- Telephone, online and onsite support 8am to 8pm, 365 days a year with a four hour onsite response time
- An upgraded disaster support package
- When we cannot fix your computers onsite, we will loan you a 2022 PC running Windows 11 Professional with Office 365 installed.
ALL OUR IT SUPPORT ISSUES INCLUDE
Fast response and resolution to every issue
Answers to most IT questions
A disaster recovery plan to fully protect your data
Dual/triple backups are always implemented and run hourly to daily
Placing an order for IT support
We will email you an invoice and if you are happy to proceed click the BUY NOW button, type the invoice number in the DESCRIPTION box, enter the invoice total in the PRICE PER ITEM box and leave the quantity as 1. Click CONTINUE and either:
- Login into Paypal to pay by that method or….
- Click pay by Credit or Debit Card and pay that way
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