Do you feel confident when you make a purchase through Paypal? Safe in the knowledge that you are protected by their numerous schemes to ensure the consumer remains safe. You know that if the goods do not match the quality one takes for granted Paypal will always refund you. I thought this, but I was WRONG!!!!
One only has to google “paypal chicv” to see exactly how poorly Paypal are thought of on their very own Discussion Forum. They use the same templates over and over again to reject thousands of complaints, do nothing, then email the refusal of a refund after what they consider the correct time period.
I received mine recently that read they “are denying your claim. This decision was made because if an item is materially similar to the seller’s description, we do not consider it to be significantly not as described.”
Well Paypal, a luxury Christmas Hamper from Harrods and an Iceland hamper are both “materially similar” and may not be “significantly not as described” using Paypal’s analogy, but I don’t think anyone would want the Iceland hamper if they’d paid for the luxury one.
Paypal are masters at hiding their email address, they try to make you complain through a Resolution Centre which only allows you multiple choice answers on what your problem is – if it’s not on the list, you don’t have a problem. These choices are worded to make them easy to reject and text to describe your problem is limited to a few lines.
However, despite their best efforts, I am sure email@example.com, president of Paypal inc and Paypal’s UK CEO firstname.lastname@example.org would both be delighted to hear from you. Also drop a line to email@example.com who eventually issued me a full refund within a week of emailing them, after their initial refusal.
Anyway, I digress. More than 100 times people have started threads on the Paypal Discussion Forum revealing how poorly Paypal deals with complaints against ChicV websites. Read the complaints some of which have attracted 440 replies and you will find thousands of Paypal users who have been left feeling just as cheated by Paypal as they have by ChicV. Paypal claim by pressing Pay Now we have agreed to the terms listed on the website. Are you really that stupid at Paypal – if we change our mind that’s one thing, if the goods are substandard or supplied in the wrong size, that’s a completely different story.
THIS IS JUST ONE COMPANY THAT DESPITE OVERWHELMING EVIDENCE TO THE CONTRARY, PAYPAL REFUSE TO BREAK TIES WITH. ONE WOULD HATE TO CONSIDER THE FEES PAYPAL RECEIVES FOR ADVERTISING FROM CHICV IS OF MORE VALUE TO THEM THAN THEIR CLIENTS.
The subscribers of Trustpilot hold Paypal in equal esteem with 80% of reviewers awarding them a ONE STAR bad rating. This is worse than Ryanair. They freeze merchant accounts for up to 180 days without any apparent good reason. They always seem to side with overseas sellers that it is the buyers responsibility to pay international carriage costs of faulty and incorrectly sized goods, despite this breaking the law and, in some cases, the website claiming they are locally based.
WHO ON EARTH POLICES PAYPAL TO ALLOW THIS BEHAVIOUR IN 2020?
The Paypal Discussion Forum and Trustpilot are great, but as much use as a chocolate teapot if people don’t know about them, which unfortunately seems the case for many. A million individual complaints to sites very few see carries far less weight than a thousand collective voices aimed at the correct channels in every corner of the World. This has the power to wipe these crooked operators from the face of the earth and ensure companies like Paypal do not continue to profit from laws they make up themselves.
Imagine if Paypal found themselves suddenly having to pay ALL of the claims they have managed to dodge over the last six years plus all the accrued interest on the claims. Bang goes those generous bonuses for the 22,000 Paypal staff for a few years.