Last Updated: May 7, 2025
CONTENTS
- Introduction
- Who We Are
- Legal Bases for Processing Your Information
- Information We Collect
- How We Use Your Information
- Cookies and Tracking Technologies
- Information Sharing and Disclosure
- International Data Transfers
- Your Privacy Rights
- Data Security
- Children’s Privacy
- Data Retention
- Changes to This Policy
- How to Contact Us
1. INTRODUCTION
This Privacy Policy explains how ABC Computer Solutions (“we”, “our”, or “us”) collects, uses, shares, and protects personal information when you use our website, products, or services. We are committed to protecting your privacy and handling your data in an open and transparent manner. We take seriously the protection of your privacy and confidentiality and understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them. Our policy complies with UK law and the EU General Data Protection Regulation (GDPR). If you are not happy with any aspect of our Privacy Policy, your only recourse is to leave our website immediately.2. WHO WE ARE
ABC Computer Solutions Registered Office: 137 Longfellow Road, Worcester Park, Surrey KT4 8BA Data Protection Officer: Mike Sheehan Email: dpo@abcais.com Phone: 020 8412 18253. LEGAL BASES FOR PROCESSING YOUR INFORMATION
Under the GDPR, we must have a legal basis for processing your personal data. We rely on the following points depending on the context:3.1 Contractual Necessity
We process certain information because it is necessary to perform our contract with you or to take steps at your request before entering into a contract. For example, when you create an account, purchase our products or services, or otherwise agree to our terms and conditions.3.2 Consent
We process some information based on your explicit consent, such as when you agree to our use of cookies or opt-in to receive marketing communications. You can withdraw your consent at any time by contacting us or using the unsubscribe options we provide.3.3 Legitimate Interests
We may process your information when we have a legitimate interest in doing so, provided your rights do not override these interests. Examples include:- Improving and personalizing our services
- Protecting against fraud and unauthorized transactions
- Administrative record-keeping
- Responding to your communications
- Protecting and asserting legal rights
3.4 Legal Obligation
We may process your information to comply with legal requirements, such as tax laws or responding to court orders and legal investigations.4. INFORMATION WE COLLECT
4.1 Information You Provide to Us
- Account information (name, email address, password)
- Profile information (job title, company name)
- Payment information (invoice address, payment method details)
- Communications (when you contact our support team)
- Survey responses and feedback
- Job application information
4.2 Information Collected Automatically
- Log data (IP address, browser type, pages visited, time spent)
- Device information (operating system, unique device identifiers)
- Location information (country, town or city)
- Cookies and similar technologies
- Usage information (features used, actions taken)
5. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:5.1 Providing Our Services
- Creating and managing your account
- Processing transactions and fulfilling orders
- Providing customer support and responding to inquiries
- Personalizing your experience
5.2 Improving Our Services
- Analysing usage patterns to enhance functionality
- Conducting research and development
- Debugging and fixing issues
5.3 Marketing and Communications
- Sending updates about new features or products
- Providing news and information we think will interest you
- Measuring the effectiveness of our marketing campaigns
5.4 Security and Compliance
- Verifying your identity
- Detecting and preventing fraud
- Complying with legal obligations
- Enforcing our terms and policies
7. INFORMATION SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:7.1 Service Providers
We share information with trusted third parties who provide services on our behalf, such as:- Payment processors
- Cloud hosting providers
- Customer support systems
- Analytics providers
- Marketing and email service providers
7.2 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.7.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).7.4 Protection of Rights
We may disclose information to protect and defend the rights, property, or safety of our company, our users, or others.7.5 With Your Consent
We may share your information with third parties when you have given us your consent to do so.8. INTERNATIONAL DATA TRANSFERS
Our websites are hosted in France, but we may transfer your personal data to countries outside the European Economic Area (EEA). When we do, we ensure a similar degree of protection is afforded to your data through one or more of the following safeguards:- Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission
- Using specific contracts approved by the European Commission (Standard Contractual Clauses)
- For US-based providers certified under the EU-US Data Privacy Framework
- Obtaining your explicit consent to the proposed transfer
Specific Safeguards We Use:
- The processor is within the same corporate group as our business and abides by the same binding corporate rules
- Our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
- We comply with a code of conduct approved by a supervisory authority in the European Union
- We are certified under an approved certification mechanism as provided for in the GDPR
9. YOUR PRIVACY RIGHTS
Under the GDPR and other applicable data protection laws, you have the following rights:9.1 Access
You have the right to request copies of your personal data. We may charge a reasonable fee when a request is manifestly unfounded or excessive.9.2 Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.9.3 Erasure
You have the right to request that we erase your personal data, under certain conditions.9.4 Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.9.5 Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions. This includes receiving your personal data in a commonly used, machine-readable format (such as CSV or XML).9.6 Object to Processing
You have the right to object to our processing of your personal data, under certain conditions.9.7 Automated Decision-Making and Profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling.9.8 Exercising Your Rights
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 2. We will respond to all legitimate requests within one month.10. DATA SECURITY
We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.10.1 SSL Encryption
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you provide to us. You can verify this by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.10.2 Data Breach Procedures
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.11. CHILDREN’S PRIVACY
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children under 18. If you are under 18, you may use our website only with consent from a parent or guardian. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.12. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | As long as account is active + 2 years | Service provision and legal requirements |
| Transaction data | 7 years | Tax and accounting requirements |
| Communication records | 2 years | Customer service improvement |
| Job applications | 3 years | Future opportunities |
| Marketing preferences | Until opt-out | Service customization |
