Silver support adds telephone support to online and email and is open to any business from one to 200 computer users throughout the UK and Republic of Ireland.
As with Bronze our IT support service is there to keep your business computer network running efficiently. It does not include the cost of replacing any equipment but we will help you in the installation of new PCs, laptops. Printers, multi-function printers, routers onto your network.
All levels of support include help with software issues, driver issues, printer issues, installing email accounts on desktops, laptops, mobile phones and pads, general email, network and Internet issues. With each level of support we help you ensure your network is fully secure and protected against hackers amd we implement a satisfactory level of backup in casethe worst should ever happen.
Should a desktop or laptop be so badly infected or corruoted the only resolution is the total reinstallation of the operating system (Windows 7, 8, 8.1 or 10) we will reinstall this as part of yout support. We can help you remotely or by telephone with the installation of any software that needs to go onto the computer along with reconnecting it to your network. You are responsible for the delivery and return courier costs. Again should a servicabke desktop/tower PC develop a hardware fault we will repair it for you as part of your support, charging you for parts only.
Silver support incidents should be opened by telephone, email our technical team or by text to a reserved mobile hotline. If you contact us by telephone, we will attempt to resolve the issue immediately (subject to Technician availability). If necessary we may need you to go into an online session with us to resolve the issue.
Choose from MONTHLY support or get three months for the price of two and a half and go for QUARTERLY support. Get six months for the price of six, twelve months for the price of seven, twenty-four for the price of 12, and thirty-six for the price of 17.
|Monthly||3 mths||6 mths||12 mths||24 mths||36 mths|
|One PC or laptop||£45.00||£112.50||£180.00||£315.00||£540.00||£765.00|
|Two PCs or laptops||£67.50||£168.75||£270.00||£472.50||£810.00||£1147.50|
|Three PCS or laptops||£90.00||£225.00||£360.00||£630.00||£1,080.00||£1,530.00|
|Four PCs or laptops||£112.50||£281.25||£450.00||£787.50||£1,350.00||£1,912.50|
|Five PCs or laptops||£135.00||£337.50||£540.00||£945.00||£1,620.00||£2,295.00|
|Six PCs or laptops||£150.00||£375.00||£600.00||£1,050.00||£1,800.00||£2,550.00|
|Seven PCs or laptops||£165.00||£412.50||£660.00||£1,155.00||£1,980.00||£2,805.00|
|Eight PCs or laptops||£180.00||£450.00||£720.00||£1,260.00||£2,160.00||£3,060.00|
|Nine PCs or laptops||£195.00||£487.50||£780.00||£1,365.00||£2,340.00||£3,315.00|
|Ten PCs or laptops||£210.00||£525.00||£840.00||£1,470.00||£2,520.00||£3,570.00|
|Additions PCs or laptops||£15.00||£37.50||£60.00||£105.00||£180.00||£255.00|
|First Server -physical /virtual||£60.00||£150.00||£240.00||£420.00||£720.00||£1,020.00|
|Extra servers physical/virtual||£40.00||£100.00||£160.00||£280.00||£480.00||£680.00|
|Remote Access - per PC||£15.00||£37.50||£60.00||£105.00||£180.00||£255.00|
All prices exclude VAT
Standard Hours - All levels of support are available Monday to Friday (excluding Bank Holidays) from 9am to 5.30pm.
To upgrade to Monday to Friday (excluding Bank Holidays) from 7.30am to 7.30pm – add 20% to Standard Hours.
To upgrade to Monday to Saturdays (excluding Bank Holidays) from 9am to 530pm – add 25%.to Standard Hours
To upgrade to Monday to Saturday (excluding Bank Holidays) from 7.30am to 7.30pm – add 35% to Standard Hours.
To upgrade to daily (excluding Bank Holidays) from 7.30am to 7.30pm – add 45% to Standard Hours.
To upgrade to daily (including Bank Holidays) from 7.30am to 7.30pm – add 60% to Standard Hours.
For 24/7 Remote Access to your PCs or servers we charge a setup fee of £120 for the first device, then £50 for subsequent ones.